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Provider: PSA
Location: Nairobi, KE
Date: 12th November 2018 8:00
Duration: 5 days
Language: English

“I would recommend this course to anyone who is doing pharmacy in a developing country; it opens your eyes and you see pharmacy and supply chain from a different angle” (Cynthia Kamtengeni, Zimbabwe, UNICEF)


Pamela Steele Associates and Strathmore Business School

Course Objective

The objective of this course is to increase participants’ understanding of procurement and logistics management of health supply chain and associated planning requirements, enabling them to make improvements in their own geographical and organisational contexts.

PSA’s training focuses on the higher–order skills required by supply chain managers to understand the end-to-end requirements for a sustainable health supply chain, rather than a narrow focus on individual activities. It is important for everyone involved in supply chain management to have a demonstrable competence in each function.

Course Learning Outcomes

By the conclusion of this course participants will be able to:

  • understand the interrelated components of an end-to-end health supply chain from the perspective of a rights-based approach;

  • describe the critical cross-cutting elements that need to be in place to ensure a sustainable and well-functioning health supply chain;

  • understand the issues experienced by supply chain personnel from other countries and organisations, and use these to reflect on their own circumstances; and,

  • apply the experiences and resources identified in this course to make improvements in their own health supply chain based on their area of influence.

Who should attend this course?

The training is targeted at people who are responsible for planning, procuring, distributing or monitoring health programme supplies. It will be especially of use to those with a health professional background who are entering the health logistics and supply chain environment. Specific positions may include:

  • Procurement officers

  • Pharmacy managers

  • Warehouse or distribution managers

  • Health programme managers

  • Information systems managers

  • Staff of Central Medical Stores

  • Technical Assistance providers

  • Donors supporting commodity programmes

Course Trainers

Pamela Steele, CEO, PSA

Pamela has over 25 years’ experience of working in Logistics and Supply Chain Management, including strategic and operational supply chain management in support of development and humanitarian programmes. She’s currently the CEO and principal consultant of the supply chain consultancy, Pamela Steele Associates (PSA), whose clients include multilateral donors, UN agencies and international NGOs.

 Professor Gilbert Kokwaro, PhD

Prof Kokwaro is currently Professor of Health Systems Research and Director of the Institute of Healthcare Management at Strathmore University. He is also Professor of Pharmaceutics (since 2000) at the University of Nairobi. He is a Fellow of the Kenya National Academy of Sciences (FKNAS) and the African Academy of Sciences (FAAS). He has over 100 publications and abstracts in the broad areas of clinical pharmacology, drug quality and policy.

Course Content

Day 1:  Module 1 – Introduction

  • Define health supply chain management, the key supply chain functions and stakeholders, in the context of the 6 + 1 rights of supply chain

  • Describe the difference between ‘access’ to and ‘availability’ of essential medicines, and the core elements for access

  • Describe the negative consequences of broken health supply chains

  • Explore the key attributes of well-functioning health supply chains

Day 2: Module 2 – Right Interventions, Right Products, Right Quantity

  • Explain the ‘umbrella’ of ‘right interventions’, which sets the policy and procedural framework for effective health supply chains

  • Define rational use of medicines and explain how inappropriate use of health commodities affects health supply chains

  • Explain the role of Essential Medicines Lists in product selection, and the benefits of National Essential Medicine Lists (NEMLs) to public health supply chain management

  • List the resources available to assist in Medical Devices Needs Assessment before product selection

  • Determine what makes an effective donation policy and consider barriers to effective implementation

  • Understand what is meant by quantification, and the associated key activities

  • Apply a variety of quantification methods to determine product quantity requirements

  • Describe how quantification links to subsequent health supply chain management activities

  • Apply VEN analysis to make the best use of limited financial resources

  • Explain how emergency situations may change procurement approaches

Day 3: Module 3 – Right Quality, Right Cost

  • Describe the differences between quality assurance and quality control in a health supply chain context

  • List the quality assurance activities used in the procurement cycle, including Good Manufacturing Process (GMP) and pre-qualification

  • Explain the differences between counterfeit and sub-standard medicines and what steps can be taken to avoid the entry of these products into the marketplace

  • Describe the use of Key Performance Indicators (KPIs) to monitor health supply chain performance

  • List the guiding principles governing public procurement

  • Explore the different procurement activities from requirement definition to supplier performance management

  • Understand the importance of procurement planning as a key enabler of an integrated health supply chain

Day 4: Module 4 – Right Place, Right Time

  • List the components that make up a logistics and inventory management system

  • Explore the different logistics and inventory management activities

  • Describe the key elements of cold chain management

  • Identify the key principles to follow to ensure appropriate storage of health commodities

  • Explore the common logistics and inventory management challenges in downstream health supply chains

  • Identify when reverse logistics may be required and how this should be operationalised

Day 5: Module 5 – Cross-cutting themes

  • Describe the importance of supply chain system design and the concepts of integration (horizontal and internal), segmentation and vertical supply chains

  • Explore risk management in health supply chain activities

  • Explain the difference between performance monitoring and evaluation activities and identify where these are undertaken throughout the health supply chain cycle

  • Identify key human resources activities that need to be present to ensure a productive and sustainable supply chain workforce

  • Describe how innovation approaches should be considered to ensure appropriate integration into the supply chain.

The course is complemented with a Supply Chain Competency Assessment, based on the framework developed by People that Deliver in 2015. This assessment is conducted online, free of cost for all the registered participants. The results of the assessment not only help the participant understand the areas of professional development, but also helps PSA trainers to focus on certain topics of high interest during the course. More details on this can found on:

Course Fees Structure


Fee covers five days’ training with expert facilitators, high-quality training materials and stationery, morning and afternoon refreshments and daily lunches.

Accommodation is NOT included.

Payment & Registration deadline – 20th October 2018.


Fee covers five days’ training with expert facilitators, high-quality training materials and stationery, morning and afternoon refreshments, daily lunches, evening meals, overnight accommodation (Sunday to Friday, inclusive) and breakfasts.

Early Bird Rate Payment & Registration deadline – 20th September 2018.


Fee covers five days’ training with expert facilitators, high-quality training materials and stationery, morning and afternoon refreshments, daily lunches, evening meals, overnight accommodation (Sunday to Friday, inclusive) and breakfasts.

Payment & Registration deadline – 20th October 2018.

Course Manager: Sanjay Saha


Contact the course manager for more details