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Why you should choose PSA for your training


If you work in the health or humanitarian sector, you have been trained to be as effective as possible, without relying on external technical expertise. Our training courses build on this. They have been developed by health and humanitarian supply chain experts so that they reflect current and emerging best practices in supply chain management and supply chain capacity development.

Our primary aim is to develop reflective professionals who understand the supply chain from a 21st-century perspective, and who think and act in ways that are truly oriented towards the beneficiaries.

Our high-quality courses cover the issues that matter most to aid organisations and their government partners. We share practical skills and up-to-date real-world knowledge through active learning and participation. Our pragmatic, hands-on approach will prepare you to immediately apply your newly acquired knowledge and skills in the workplace.

The benefits of PSA’s face-to-face approach

PSA’s courses are currently classroom-based with online modules being considered for short courses. Health and humanitarian operations happen in a complicated environment that often does not favour e-learning. As a result, health and humanitarian practitioners – regardless of their role – highly value any opportunity to learn through solving problems together with other people who have similar jobs in different organisations which is why we offer face to face class-room based learning.

In classroom-based learning, we have found that encounters with other students are vital to exchanging ideas and driving innovation. Learners hear fellow professionals’ stories, their challenges, and the details of their solutions to operational challenges they face daily. Classroom-based learning promotes a healthy cross-pollination of ideas that comes from bringing in perspectives from different contexts and cultures.

Online courses

We’ve realised that the high level complex issues we teach about cannot be packaged into one day or one- to two-hour learning modules. Basic concept mastery – achieved through self-paced e-learning – can only address very low-level outcomes. For this reason we are considering developing online Entry Modules focusing on concepts, terminology and tools for those with less experience in supply chain. The modules aim to provide basic knowledge to access the more advanced content where more applied techniques are included in a face-to-face environment.

Open classroom

PSA provides a space where you can transform the way you think and the level at which you operate. The courses we provide are designed to be interactive, with input from experienced tutor–practitioners. Our training methods apply the principles of action learning; they include case studies, group work, role play, and peer support, to complement our presentations. Our training material is based on the most relevant theoretical frameworks and emergent thinking and trends. In addition, we provide quizzes and assessments to help you test your knowledge and understanding.

As we are independent, we have the freedom and flexibility to adapt to clients’ needs; the only bias we have is for integrity and results.

pdficon_large Click here to download PSA’s Full Course Brochure

Programmes designed for your organisation

We excel at working in partnership with organisations to design and deliver a programme based on a clear understanding of your current challenges. Our flexible approach ensures that we can offer you a development solution that meets the specific needs of your people. Please visit the in-house training page to understand how we can help you build the supply chain capability in your organisation.

While we offer a wide range of courses, we also know that our standard courses, training schedule, or training location may not be the best fit for your plans. For instance, you may need a tailored approach if:

  • You wish to train together with your partners so that you all receive the same important messages.
  • Your team of colleagues all need the same course, but want to attend training together at a more convenient time and/or in a more convenient location.
  • You need a course specially designed for your unique operations, procedures, or working environment.

To help you decide:

  • We offer a free no-obligation consultation to help you choose the right course within your available budget, based on your desired outcomes. We provide follow-up support throughout your decision-making process.
  • You may decide that one of our open classroom courses is what you need. Or it may be that you would like us to adapt an existing course to meet your identified training needs. We can do all of this.
  • To target training better we carry out a competence assessment (see more on this below).

Post-training support through mentorship

We will follow up with you three months after the completion of courses to help embed the learning, as well as to evaluate the extent to which the course has impacted on your professional practices.

Participating in a PSA course allows you to tap into a wealth of experience and support. This includes follow-up contact with the trainer, so that you can pursue specific points that are of interest to you; tips for using the learning in your day-to-day work; and advice and support regarding how to further your development. We stay with you to ensure our training and your learning makes a difference.

We also have an online alumni group, enabling those who have attended courses to continue their engagement and discussions online.

If you are interested in learning more about our training and courses, see a list of our open courses, or contact us at: info@pamsteele.co.uk


Our trainers have robust supply chain experience at operational, managerial, and strategic levels in the health, humanitarian, and private sectors. They have exceptional knowledge of the humanitarian and development sector, including the UN system. They also have considerable knowledge of supply chain theory, as well as first-hand experience of assessing and designing country-specific supply chain systems. This is further enhanced by their academic experience – as active teachers and researchers.


Our fees cover venues, facilities, expert course tuition, training materials, stationery, refreshments, and lunch during the training. Some, but not all, of our courses are residential and include accommodation costs and evening meals in the fees.

Participants are responsible for their own local travel arrangements and expenses, air tickets, airport transfers, visas, lunch on weekends, health/accident insurance, and other personal expenses. For non-residential courses, participants will also be responsible for their own accommodation and all evening meals. PSA will provide participants with a letter of invitation where this is required as part of a passport or visa application process.

Note: we also offer a group discount (5% of the course cost per person) if you enrol three or more participants.

If you want to be better equipped to lead, facilitate, or contribute to supply chain capacity development activities, contact us now, or go straight to our course catalogue to book an upcoming course.



Feedback from past training

“The trainers know the topics well and have the ability to transfer that knowledge.”

Bakoji, Primary Healthcare Development Agency, Nigeria

“Your facilitation and contributions at the workshop was commendable. You have an excellent way of presenting and facilitating to get an audience to apply the knowledge you are imparting to the realities on the ground. This made your presentations very interesting and one wants to know more after hearing from you. UNFPA country offices who participated in the workshop have benefited from your expertise.”

Bridget, UNFPA, Ghana

“I really appreciated the interactivity of the course and insightful contributions from the participants.”

Gloria, MoH, Nigeria

Participant M “is one of my staff members and once back on duty she reported to have appreciated very much the session, [which is] why I asked to have your mail contact in order to thank you personally. As a Manager, I do believe that we have to encourage colleagues whenever possible so that they can acquire additional knowledge for their career development. In case I have more people in my team willing to join the same kind of training I will not hesitate to send them over.”

Guillaume, ICRC, Mali

“The trainer has a strong leadership personality, highly knowledgeable and experienced who is willing to share her knowledge and experience with participants, and able to encourage, motivate and support them. We have learned a lot from her. I thought that our Supply Chain programme was quite good, but the training course has endowed me with skills to deal with ongoing challenges and offered so many ways for improving it.”

Jihad, UNRWA, Syria

“We all felt relaxed in a comfortable and trusted environment of the training course. The venue has met and even exceeded my expectations.”

Katie, Consultant, UK

“Thank you so much for your presentations, they were both enriching and motivating. The materials we received were comprehensive, we are going to use them as a reference to benefit our programme.”

Kebotsamang, UNFPA, Botswana

“I was highly impressed with the training package which will help me a lot in the future planning, implementing, monitoring and evaluating my programme activities.”

Mansur, Primary Healthcare Development Agency, Nigeria

“The workshop could not have come at a better time than this. The sincerity and passion in sharing knowledge and expertise exhibited by the facilitators cannot be over emphasised. My mind was totally opened to new horizons by the richness of the stuff we learned. Pam, on board the training workshop, was just an exceptional, passionate, great and inspirational tutor. The Central Medical Stores – MoHS [Ministry of Health and Sanitation]/Sierra Leone will for ever be grateful for your contribution to shaping the careers of its members of staff.”

Mohamed, Ministry of Health & Sanitation, Sierra Leone